Product Support Specialist

MDE (Mercury Data Exchange) specializes in real-time revenue management solutions and services for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services. MDE is moving the dental transaction industry forward with intelligent product offerings and innovative services that have shown us to be the thought leader in this space.

We are actively seeking a Product Support Specialist – I to help meet our aggressive growth plans. We are looking for a reliable self-starter to work in a customer service position with a cutting edge and fast paced operations team to help meet our aggressive growth plans.

Senior Technical Operations Specialist

Mercury Data Exchange, MDE, brings years of dental services and electronic processing experience to the dental industry. With cutting edge technology, simple interfaces and innovative services, MDE offers revolutionary real-time electronic transaction solutions to providers, payers and practice management software vendors.

Utilizing the most recent technology developments in Electronic Data Interchange (EDI), MDE has created a suite of products and services that take the hassle and guess work out of insurance benefits, eligibility and claim transactions.

Position Summary:

Responsible for ensuring a stable production environment is maintained.  Oversees and coordinates change management. Provides input and support to client implementation, account management, tracking and expediting Payer and Partner connectivity. Leads in Analysis of clearinghouse applications issues to ensure efficient corrective action is taken.

The essential duties of the position include:

• Ability to effectively analyze business issues
• Possess strong skills in organization, analysis and reviewing business needs and business systems
• Ability to manage many difficult and diverse responsibilities simultaneously
• Ability to multi-task and appropriately prioritize issues with various impacts
• Ability to perform some management level duties, including but not limited to determining team workflow and implementing processes with various departments
• Possess high ethical standards in all work performed
• Proficiency in Microsoft Office, Microsoft SQL Server 200x Management Studios
• Ability to interpret existing SQL queries as well as create new SQL queries
• Ability to interpret C#, .NET, SQL VB code
• In depth knowledge of 837, 835, 270, 271, 276, 277, 997, 999 transaction sets


Description of Work

• Support the entire front and back end web processing system including monitoring, creating upgrade requests (BRD) and creating training materials for our internal staff
• Research and troubleshoot issues as they arise in production using logs, SQL queries, archived 837, 835, 270, 271, 276, 277, 997 files and system knowledge
• Help plan and manage code deployments to production
• Assist in planning and managing scheduled production outages
• Independently determine areas for improvement and the potential for new tools within the business to better support clients and internal teams
• Design new tools and processes and work with necessary teams to implement changes from the drafting phase through production implementation
• Work to bring various areas and levels of the organization together for cross-departmental projects
• Assist team lead as requested to handle external issues with individual payers as well as internal issues between production control team and other departments
• Identify system and work-flow issues and develop solutions through change in processes, upgrades to the system, providing training, and/or creating new back-end functionality
• Create training materials and perform training classes for operations and support departments
• Work with development team to create/reviewing business requirements document, clarifying the function design specifications and verifying the technical design specifications to ensure new projects are completed to meet long-term business, client, support and production control needs
• Test changes to the internal systems that are requested by production control as well as assist QA in understanding table and infrastructure to help them be successful within their own roles

Qualified candidates will have:

• Bachelor’s degree or equivalent experience
• Proven client support, analysis and project management skills
• Excellent organizational and project management abilities
• Familiarity with healthcare management/processes a plus
• Advance level working knowledge of all Microsoft products
• Proven analytical, problem solving, and troubleshooting skills
• Excellent verbal and written communication, interpersonal, organizational, and presentation skills
• Self motivated, detail-oriented and organized. Able to work independently and efficiently to meet deadlines/provide timely follow up to end-users
• Strong customer service skills
• Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment

Web Developer

MDE (Mercury Data Exchange) specializes in real-time Electronic Data Interchange (EDI) solutions for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services. MDE is moving the dental transaction industry forward with cutting edge technology and innovative services.
We are actively seeking two web developers to join our progressive team and develop, support, and maintain interactive websites. Ideal candidates will be working in a team-based, agile development environment with an emphasis on continuous integration. The ideal candidates must have experience in building client relationships, analyzing their needs, and translating those needs into client value and satisfaction.

The ideal candidates should have at least five years of experience, and demonstrate proficiency and mastery of the following technical skills:

• .Net framework 2-4
• Visual Studio 2010
• C#
• MS MVC Framework
• HTML
• CSS
• Oracle, Sql Server, MySql, Postgres
• SAAS (Software As A Service)


Additionally, qualified candidates should have strengths in the following:

• Strong verbal and written communication skills
• Manage and/or support multiple projects and deadlines
• Detail oriented coupled with excellent project management skills
• Able to effectively analyze client needs and provide timely, value-added solutions
• Able to work independently, but support and interact in a team environment on a frequent basis
• Thrive in a fast-paced environment, and a continuously evolving industry
• Familiarity with healthcare and/or dental management a plus
• EDI experience also a plus

If you are that ideal candidate please send your resume to  We would love to talk with how you could become a part of our team!

Sales Representative

Position Summary:

MDE is moving the dental transaction industry forward with cutting edge technology and innovative services. MDE specializes in real-time Electronic Data Interchange (EDI) solutions for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services.

Join MDE’s team of experienced dental industry professionals as a Sales Representative in our Richmond, Virginia office. We are seeking several highly motivated entry to mid-level sales professionals to meet sales targets within a protected sales territory, develop sales opportunities with prospects and clients and successfully close sales.

The successful Sales Representative will:

• Generate revenue by lead generation, networking, recommending products/services, and closing sales
• Develop sales strategies, techniques, and tactics based on customer feedback and the market environment
• Collaborate with management to achieve monthly sales targets with close attention to increasing market share and key account growth.
• Work in an assigned territory to identify new business opportunities, meet with decision-makers to analyze their needs, and identify areas for MDE to provide value added service improvements.
• Cultivate and develop professional referral channels including insurance, provider representatives, accountants and banks and seek opportunities to up-sell products
• Prepare sales reports

The successful Sales Representative should possess:

• Bachelor’s Degree in related field or equivalent sales experience
• Aptitude for building relationships and selling products.
• Sales experience preferred but not required
• Track record of success in sales preferred.
• Aptitude for technology
• Ability to travel approximately 50% of time

Our competitive compensation and benefits package includes:

Competitive base salary plus uncapped commissions, mileage and cell phone reimbursement, laptop computer, mentoring and training opportunities, positive reward based environment and advancement for outstanding performers.

If you are interested in this position please send your resume to .

Senior Sales Representative

Position Summary:

MDE is moving the dental transaction industry forward with cutting edge technology and innovative services. MDE specializes in real-time Electronic Data Interchange (EDI) solutions for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services.

Join MDE’s team of experienced dental industry professionals as a Sales Representative in our Richmond, Virginia office. We are seeking several highly motivated entry to mid-level sales professionals to meet sales targets within a protected sales territory, develop sales opportunities with prospects and clients and successfully close sales.

The successful Senior Sales Representative will:

• Generate revenue by lead generation, networking, recommending products/services, and closing sales
• Develop sales strategies, techniques, and tactics based on customer feedback and the market environment
• Collaborate with management to achieve monthly sales targets with close attention to increasing market share and key account growth.
• Work in an assigned territory to identify new business opportunities, meet with decision-makers to analyze their needs, and identify areas for MDE to provide value added service improvements.
• Cultivate and develop professional referral channels including insurance, provider representatives, accountants and banks and seek opportunities to up-sell products
• Prepare sales reports

The successful Senior Sales Representative should possess:

• 5+ years of sales experience required
• Bachelor’s Degree in related field or equivalent sales experience
• Aptitude for building relationships and selling products.
• Sales experience preferred but not required
• Track record of success in sales preferred.
• Aptitude for technology
• Ability to travel approximately 50% of time

Our competitive compensation and benefits package includes:

Competitive base salary plus uncapped commissions, mileage and cell phone reimbursement, laptop computer, mentoring and training opportunities, positive reward based environment and advancement for outstanding performers.

If you are interested in this position please send your resume to .

MDE- Marketing Specialist

Position Summary:

MDE is moving the dental transaction industry forward with cutting edge technology and innovative services. MDE specializes in real-time Electronic Data Interchange (EDI) solutions for dental insurance payers, provider practices, practice management system vendors, health care clearinghouses and billing services. Join MDE’s team of experienced dental industry professionals as a Marketing Specialist in our Richmond, Virginia office.

Email Marketing, the candidate will be responsible for the following:

• Writing email content Create
• Design and manage HTML email templates
• Manage email lists; use Constant Contact as tool for managing lists and sending emails
• Report on effectiveness

Web Marketing:

• Be able to write a copy for website, update copy, and manage content
• Use web analytics tools to report on effectiveness

SalesForce.com:

• Candidate will be administrator for company’s Salesforce.com account
• Manage date and will generate reports on Marketing and Sales activity
• Manage lists and will upload to constant contact for email distribution

Social Media Marketing:

• Create content on Facebook and Twitter
• Help create and manage the company blog, write and coordinate contributed blog posts

Requirements of this position:

Bachelor’s Degree in related field or equivalent experience. 3-5 years of experience in related field. Must be proficient in Microsoft Office products, especially Word, Power Point, and Excel. HTML skills, experienced with common blogging tools, ie WordPress. Candidate needs strong analytical, communication and presentation skills. Attention to detail and appreciation of deadlines is essential. Highly developed organizational, planning, and oral communication skills and the ability to work effectively with others. Ability to work under stress, with interruptions and tight deadlines. Independent judgment to determine project guidelines, purpose, follow-through and completion. Ability to assign and delegate work, problem solve, answer questions and evaluate results of performance

This description provides information regarding the essential functions of the designated job, and the general nature and level of work associated with the job. It should not be interpreted to describe all the duties whose performance may be required of such emplo9yees or be used to limit the nature and extent of assignments such an individual may be given.

If you are interested in this position please send your resume to .

Payer/Partner Business Analyst

Mercury Data Exchange, MDE, brings years of dental services and electronic processing experience to the dental industry. With cutting edge technology, simple interfaces and innovative services, MDE offers revolutionary real-time electronic transaction solutions to providers, payers and practice management software vendors.

Utilizing the most recent technology developments in Electronic Data Interchange (EDI), MDE has created a suite of products and services that take the hassle and guess work out of insurance benefits, eligibility and claim transactions.

Position Summary:

Responsible for coordinating implementation, account management, tracking and expediting Payer and Partner connectivity and problem solving. Analyzes problems with clearinghouse applications to identify problem area(s) and recommend corrective action. Recommend and manage solutions to customer application questions. May utilize specialized domain expertise related to the specific application of the software to resolve customer problems.

The essential duties of the position include:

• Provide account management of Payer and Partner connectivity to the MDE clearinghouse.
• Track and manage the projects related to connectivity, including managing communication flow internally and externally, tracking of all status and issues and communicating and driving expectations and deadlines.
• Coordinate all activities pertaining to problem identification and resolution, while controlling customer expectations.
• Provide professional technical support to clients emphasizing customer service
• Contribute to continuous process and procedural improvements.
• Manage customer expectations and relationships.
• Escalate issues to technical and development teams when necessary
• Review products and procedures; keep up to date with, and inform current users of new developments and updates
• Develop an understanding of common problems and provide immediate solutions
• Assist management of technical and regulatory changes.
• Monitor customer usage reports to ensure strong customer experience as well proactive, early issue identification
• Assist with special projects as required
• Conduct QA testing to ensure receipt of appropriate system responses from clearinghouse/payer sources
• Work closely with software development to thoroughly test and document potential issues. Conduct QA testing of potential solutions as provided by development team.
• Document as appropriate all above tasks - keep records of calls made, problems reported, troubleshooting steps and solution details
• Update MDE team on a regular basis regarding status and issues

Qualified candidates will have:

• Bachelor’s degree or equivalent experience.
• Proven client support, analysis and project management skills
• Excellent organizational and project management abilities.
• Familiarity with healthcare management/processes a plus
• Advance level working knowledge of all Microsoft products
• Proven analytical, problem solving, and troubleshooting skills
• Excellent verbal and written communication, interpersonal, organizational, and presentation skills
• Self motivated, detail-oriented and organized. Able to work independently and efficiently to meet deadlines/provide timely follow up to end-users
• Strong customer service skills
• Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.

If you are interested in this position please send your resume to .