“I only have good things to say about MDE. We signed up because of my Doctor's decision to par with Delta Premier. Our claim payments with Delta have a much faster turnaround time and I love the Real Time response to preauths when we need an answer for our patients regarding fees. It would help if more insurance companies would sign up with MDE.

Technical support is also awesome with Kirstin and Andrea. They helped me through the first few weeks of questions and were very patient with me. Changing vendors is a little scary when you're talking about claims. Everything needs to go smoothly and with MDE I have the confidence our claims are getting to the correct place.

The NEA attachments are made so much easier with MDE and I have had a considerable drop in the old excuse from insurance companies saying, "sorry, we never received your narrative or xrays!”

Thanks again for a great job and I would recommend MDE to any office that wants to run an efficient practice.

“Before moving to electronic eligibility verification, we spent at least a day calling payers and checking Web sites to gather information about the patient visits for the coming day. With MDE’s electronic eligibility tools, it takes us less than half the time to check patient details for upcoming visits and further simplifies processes by showing all the information we need on one screen. This automation also puts our patients’ minds at ease by discussing and collecting costs upfront, so that they avoid surprising bills received in the mail months after treatment is rendered.”

“We love the pre-d feature! Once we processed a pre-d with an attachment, it took less than a week for the patient to be able to go out to their insurance company’s website and see how much would be covered. It used to take 3-4 weeks for this info…”

“Thank you so much for the emails you have been sending me regarding several insurance companies. HOW HELPFUL! No one has EVER told us anything like what you are telling us... not even this particular insurance company! And we have (and MANY other of the dentists in our area) had problems with this particular insurance company for years and they are SO NOT HELPFUL…”